Terms of service

By accessing, browsing, or using the Buena Vision Optometry website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any provision, please discontinue use of this website immediately.

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Part I — About Buena Vision Optometry

1. Entity and Location

This website is owned and operated by Buena Vision Optometry, an optometry and eyewear retail store located at 6134 W Lake Mead Blvd, # E-8, Las Vegas, NV 89108, United States. We offer a curated selection of eyeglass frames, prescription-ready reading glasses, sunglasses, accessories, and travel cases designed for style, comfort, and visual clarity.

2. Acceptance of Terms

Your use of this website constitutes your acceptance of these Terms in full. We reserve the right to update or modify these Terms at any time without prior notice. Changes take effect immediately upon posting. Your continued use of the website after any change constitutes acceptance of the updated Terms.

3. Eligibility

You must be at least 18 years of age to make a purchase on this website. By placing an order, you represent that all information you provide is truthful, current, and complete.

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Part II — Products, Lenses, and Sizing

4. Important Distinction: Frames vs. Prescription Lenses

Many products on our website are sold as frames only and are clearly labeled as such in the product description. Unless specifically stated otherwise:

• Standard frames ship with demo lenses or no lenses. Prescription lenses are sold separately and must be fitted by a qualified eye-care professional.
• Reading glasses ship with pre-installed reading lenses in the selected diopter strength. These are not prescription lenses and do not correct distance vision.
• Sunglasses with pre-installed lenses are identified as "Full Lens Reader Sunglasses" in the product options and include tinted lenses with the selected diopter strength for reading.

We strongly recommend that you consult with your eye-care provider before ordering prescription lenses to ensure compatibility with your selected frames.

5. Frame Materials

Our frames are crafted from the following materials:

• Premium acetate — a durable, hypoallergenic plastic derived from cellulose, offering rich color depth and a lightweight feel
• Stainless steel — a corrosion-resistant metal providing strength, flexibility, and a sleek aesthetic
• Mixed metal and acetate — combinations that pair metal temples or bridges with acetate front frames for a balanced look

6. Sizing

Frames are available in the following widths:

• Narrow — designed for smaller face shapes and narrower cheek-to-cheek measurements
• Average — the standard fit for most adult face shapes
• Wide — designed for larger face shapes and wider cheek-to-cheek measurements

We recommend measuring an existing pair of glasses that fits well and comparing the lens width to our sizing categories. If you are unsure which size is right for you, our customer service team can assist.

7. Diopter Strengths

Reading glasses and reader sunglasses are available in pre-selected diopter strengths. Common options include:

• +1.00 — for mild near-vision correction
• +1.25 — for moderate near-vision correction

Prescription-only frames do not include diopter lenses. Custom prescription lenses can be ordered separately from your eye-care provider.

8. Pricing and Availability

• All prices are listed in United States Dollars (USD).
• We reserve the right to modify prices at any time without prior notice.
• If a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel the order and issue a full refund, or to contact you with the correct price before processing.
• Products are subject to availability. We may discontinue or modify any item without notice.

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Part III — Orders, Payment, and Modifications

9. Placing an Order

An order is placed when you complete the checkout process and receive an automated order-confirmation email. This email confirms receipt of your order but does not constitute acceptance of the contract. We reserve the right to accept or decline any order at our discretion.

10. Payment Methods

We accept the following payment methods:

• Credit and Debit Cards: Visa, MasterCard, American Express, and Discover
• Digital Wallets: Apple Pay, Google Pay, PayPal, and Shop Pay

All transactions are encrypted via SSL and processed by PCI-DSS-compliant gateways. Your credit card statement will show a charge under "Buena Vision Optometry."

11. Modifications and Cancellations

You may request to modify or cancel your order within 2 hours of placement, provided it has not yet entered our fulfillment process. After this window, changes may not be possible. Contact us immediately at info@buenavisionoptometry.com or +1 (702) 631-4144 with your order number.

12. Order Cancellation by Buena Vision Optometry

We reserve the right to cancel orders under the following circumstances:

• Payment authorization fails or cannot be verified
• Billing or shipping information appears invalid or fraudulent
• The item is out of stock or has been discontinued
• A pricing error was published on the product page
• The order pattern suggests potential fraud

If we cancel your order after payment has been processed, you will receive a full refund to your original payment method within 10 business days.

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Part IV — Shipping and Delivery

13. Shipping Coverage

We offer free standard shipping on all orders within the contiguous (lower 48) United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.

14. Processing and Delivery Timeframes

• Order processing: 1–3 business days (Monday through Friday, excluding federal holidays).
• Estimated delivery: 4–7 business days after shipment.

Delivery times are estimates only and may vary due to weather, peak seasons, or carrier delays.

15. Packaging

Every item is carefully packaged to prevent damage during transit:

• Frames are placed in hard cases or soft pouches and secured with protective wrapping to prevent scratching.
• Sunglasses are shipped with UV-protective cases or padded pouches.
• Accessories (eyewear chains, clip-ons) are packaged in individual protective wrapping.
• Travel cases are shipped in padded mailers to prevent denting.

For complete shipping details, please refer to our Shipping Policy.

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Part V — Returns and Refunds

16. Return Eligibility

You have 30 days from the date of delivery to request a return. Items must be unused, undamaged, and in their original packaging with all tags, cases, and accessories included.

17. Items That Cannot Be Returned

18. Exchanges

We offer free size exchanges within 30 days of delivery. If your frame (Narrow, Average, or Wide) does not fit as expected, contact us and we will send a prepaid return label and ship the correct size at no additional cost, subject to availability.

For complete return details, please refer to our Refund and Return Policy.

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Part VI — Intellectual Property

19. Ownership

All content on this website — including text, images, photographs, logos, graphics, product descriptions, and website design — is the exclusive property of Buena Vision Optometry or its content suppliers and is protected by United States and international copyright laws.

20. Permitted Use

You may view and purchase products for personal, non-commercial use. You may not copy, reproduce, distribute, publicly display, or create derivative works from any content on this website without our express written consent.

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Part VII — User Accounts

21. Account Responsibilities

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized access or use.

22. Account Suspension

We reserve the right to suspend or terminate accounts that we reasonably believe are engaged in fraudulent, abusive, or unauthorized activity.

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Part VIII — Liability and Indemnification

23. Limitation of Liability

To the maximum extent permitted by law, Buena Vision Optometry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or purchase of our products.

Our total liability for any single claim shall not exceed the total amount you paid for the product in question.

24. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, carrier disruptions, pandemics, or government actions.

25. Indemnification

You agree to indemnify, defend, and hold harmless Buena Vision Optometry, its owners, employees, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from your use of this website, violation of these Terms, or violation of any third-party rights.

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Part IX — Governing Law and Dispute Resolution

26. Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles.

27. Jurisdiction

Any disputes arising under these Terms shall be resolved in the state or federal courts located in Clark County, Nevada.

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Part X — Miscellaneous

28. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

29. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, and Payment Policy, constitute the entire agreement between you and Buena Vision Optometry regarding your use of this website and purchase of products.

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Contact Us

Buena Vision Optometry 6134 W Lake Mead Blvd, # E-8 Las Vegas, NV 89108

Email: info@buenavisionoptometry.com Phone: +1 (702) 631-4144

Business Hours: Tuesday–Friday: 10:00 AM – 5:30 PM (PT) Saturday: 9:00 AM – 3:00 PM (PT) Sunday–Monday: Closed